Freight
Policy Prices are F.O.B. Enfield, England. Minimum Order £50.00 net order value
Refused
Shipments. All refused shipments will be subject to a 15% restocking
fee and freight charges.
Return
Policy. American Video Equipment will only except returns on sold
merchandise with approval from the AVE Sales Department. The following
conditions apply: Before sending any merchandise back to AVE you must
obtain an RA. Returns without prior authorisation will be refused. RMA
numbers are good for 30 days from the date of issue. After 30 days the
RA is invalid and the merchandise will be billed at full invoice price.
All returns must be made within 30 days of the original invoice date.
Absolutely no returns for credit or replacement after 30 days from the
original invoice date. Equipment must be returned in original packaging
in like new condition. All returned merchandise is subject to a minimum
15% restocking fee, depending on the condition of the merchandise upon
inspection by our RA department. If upon arrival at our factory, the
returned merchandise is not in its original packaging, a £10.00 repacking
fee will be charged.
Damage
Claims. Claims for in transit damage must be filed directly with
the carrier and always within 15 days after receipt of the shipment.
ONLY THE CONSIGNEE CAN FILE A CLAIM WITH THE CARRIER FOR DAMAGE DURING
SHIPMENT. Be sure to save all cartons and packaging material for the
carrier as evidence of in transit damage. Do not ship merchandise back
to the factory without obtaining proper authorization. IN TRANSIT DAMAGE
IS NOT COVERED BY THE AVE WARRANTY.
Order Deliver Delay. AVE can not be held responsible for delays
in shipment affected by reasons beyond our control. These reasons may
include, but are not limited to: Material shortages, freight delays,
work strikes, Sabotage, forces of nature, etc.
Warranty Return Policy . Before sending any AVE product to the factory
for warranty repair, the customer must obtain an RMA number. This number
must appear on the outside of the box and on any documentation accompanying
the warranty repair. When calling AVE for an RA number, be prepared
to give a complete description of the problem, the invoice number, address
to return repaired item to. When the AVE product is shipped to AVE :
1.
The unit must be packed in the original shipping carton or in suitable
packaging offering a similar degree of protection. Separate items such
as power cords, remote controls units, or transformers, should be individually
wrapped so as not to cause scratches or other damage during shipment.
2.
Please include your name, telephone number, address, a copy of Sales
receipt and a complete description of the inoperative functions.
3. Ship the product prepaid. AVE will pay for the return shipping.
American Video Equipment's Products are guaranteed to be free from defects
in workmanship and material. If any failure, resulting from either workmanship
or material defects should occur under normal and proper usage within
the period stated below for each product from the original provable
date of purchase, such failure should be repaired at no cost to the
buyer for labour and parts if the defective product(s) is sent to AVE.
Product
Category: All products except VCR's. During the period of 12 (twelve)
months from the date of sale to the original end-user, AVE will repair
or replace (at our option) all necessary parts, except the outside cabinet
trim, without charge for parts labour required to make the repair or
replacement. This AVE warranty does not cover the following:
1,
Products received for repair without an RA number, sales or delivery
receipt showing date of purchase by original customer.
2. Damages cased by incorrect use, carelessness, unauthorised alterations,
improper storage or unauthorised service installation or repairs.
3.
Damages caused by fire, flood, lightning, vandalism, collision, acts
of God, or other events beyond the control of AVE.
4. External parts such as cabinet and key pad.
5.
Damages resulting from loss of use, loss of time or inconvenience, costs
of temporary replacement units or spares, property damage caused by
this unit or its failure to work, or any other incidental or consequential
damages.
6. Hostile operating environments.
7.
In transit damage claims, improper handling by carrier or post offices.
8.
Products or parts thereof which have had serial numbers removed, altered
or defaced.
9. Damage defect or failure caused by or resulting from the operation
of the unit by incorrect voltages.
10.
The use of the components that do not meet AVE specifications.
11.
Periodic maintenance and adjustments resulting from normal use such
as video head cleaning, mechanical part wear, etc.
12.
Damage resulting from use of cleaning cassettes.
IMPORTANT:
This warranty is in lieu of all other warranties, guarantees or agreements
whether expressed or implied and no person, dealer, or company is authorised
to change, modify, or extend its terms in any manner whatsoever.